MATACHANA GROUP SERVICE & SUPPORT
TARGET: QUALITY AND SATISFACTION OF OUR CLIENTS
MATACHANA GROUP Technical Engineering Support, composed of highly qualified and constantly trained professionals, aims to ensure the quality of MATACHANA equipment and ensure customer satisfaction.
The permanent incorporation of improvements and technical updates on our equipment requires constant renewal of knowledge. We are convinced that this is crucial in all projects in which we intervene and to achieve this we offer a comprehensive DOCUMENTATION library, technical RELEASES via email and TRAININGS adapted to the needs of both MATACHANA service engineers as those of our partners.
Through the Helpdesk web tools, MATACHANA Portal site and MATACHANA On-line Technical Service, the extensive branch network of NATIONAL Service & Support in Spain, France, Germany, Malaysia and Argentina, along with the team of technicians and engineers that provide direct assistance to the distributors’ network of INTERNATIONAL Service & Support, offer TECHNICAL BACKING, LOGISTICS for original spare parts, including the necessary MAINTENANCE to ensure high quality and functionality of our equipment throughout their life, anywhere in the world where they are to be found.
INTERNATIONAL TECHNICAL SERVICE
The team of highly qualified technicians and engineers, who form the INTERNATIONAL Service & Support, provides direct support to our network of international distributors using On-line diagnostic tools, monitoring and communication. The implemented new technologies can offer effective solutions in a short time while conducting a comprehensive analysis of the state of the equipment.
NATIONAL TECHNICAL SERVICE
Through the NATIONAL Service & Support, formed by an extensive network of offices in Spain, France, Germany, Malaysia and Argentina, we provide direct technical support to customers and hospitals, with a personal service that allows us to give the response time and troubleshooting that the customer needs in every situation.
Throughout the lifespan of your equipment, our team of service engineers is available to resolve any issues that may arise. Through the Helpdesk web tools and Technical Support MATACHANA Portal site and MATACHANA On-line Technical Service, we can provide quick and effective solutions that meet your needs.
ACCESS TO KNOWLEDGE
The team of highly qualified technicians and service engineers liable for the design of MATACHANA devices incorporate day by day improvements and updates within the non-stop improvement process of the organization. As part of this process, the technical documentation is constantly growing. Through our Helpdesk web tools and MATACHANA Portal site, our service engineers and those from our distributors, can consult it whenever needed and wherever they are.
To ensure the high quality of MATACHANA equipment and extend its life, it is essential to carry out on a regular and programmed basis the MAINTENANCE operations. To do this, we offer a wide range of services to ensure proper operation of your device, minimizing incidents:
- Predictive M.
- Preventive M.
- Technical-legal M.
- Normative M.
- Corrective M.
IN CLOSE CONTACT
The COMMUNICATION Department keeps internal technical staff and those from our distributors regularly informed, through newsletters via email, including both improvements and updates incorporated in MATACHANA equipment as related documentation: updates, upgrades, procedures, manuals or technical document that you may need during maintenance operations.
OVER 30,000 TOP QUALITY REFERENCES
MATACHANA GROUP Service & Support allocates more than 3000 m2 of its premises in different countries to the storage of all necessary references, for the repair of the full range of MATACHANA products. Each of the 30,000 references has been certified by the manufacturer and meets the highest quality standards. Maintaining a high level of stock in storage centers close to customers along with the MATACHANA Portal web tools that allows the application and monitoring in real-time of guarantees, gives us the logistical advantage of providing very short time in fault resolution and even emergency management on the same day.
We are convinced that a solid theoretical knowledge with extensive practical training are essential to carry out maintenance to ensure proper operation of all our equipment.
With a presence in more than 120 countries around the world, we are aware of the different needs in terms of training issues, which can have both the direct service engineers and those of our distributors. In order to cover those needs, we provide different formula: Matachana International Education Center (MIEC), On-site and On-line.