{"id":268178,"date":"2024-01-09T11:08:32","date_gmt":"2024-01-09T10:08:32","guid":{"rendered":"https:\/\/www.matachana.com\/servico-e-suporte\/"},"modified":"2024-02-02T12:35:29","modified_gmt":"2024-02-02T11:35:29","slug":"servico-e-suporte","status":"publish","type":"page","link":"https:\/\/www.matachana.com\/pt-pt\/servico-e-suporte\/","title":{"rendered":"SERVI\u00c7O E SUPORTE"},"content":{"rendered":"

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SAT MATACHANA GROUP<\/span><\/h1>\n

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SEMPRE<\/strong> AO LADO DOS<\/span><\/h2>\n

SEUS EQUIPAMENTOS<\/strong><\/span><\/h2>\n

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[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” background_color=”#1A365D” custom_margin=”||||false|false” custom_margin_tablet=”” custom_margin_phone=”|0px||0px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px||false|false” custom_padding_tablet=”” custom_padding_phone=”|0px||0px|false|false” sticky_position=”top” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” max_width_tablet=”” max_width_phone=”100%” max_width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”|0px||0px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”5px||5px||false|false” custom_padding_tablet=”” custom_padding_phone=”|0px||0px|false|false” overflow-x_tablet=”” overflow-x_phone=”scroll” overflow-x_last_edited=”on|phone” global_colors_info=”{}” custom_css_before_last_edited=”off|phone” custom_css_after_last_edited=”off|phone”][et_pb_column type=”1_2″ disabled_on=”on|on|off” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”4e0035ab-7cca-44ae-8633-ee0f30bc4184″ text_font=”|600|||||||” text_text_color=”#1A365D” header_font=”|300||on|||||” header_font_size=”38px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}” text_text_color__sticky_enabled=”on|sticky” text_text_color__sticky=”#FFFFFF”]SAT MATACHANA GROUP[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_last_edited=”off|phone” _builder_version=”4.16″ _module_preset=”4e0035ab-7cca-44ae-8633-ee0f30bc4184″ text_text_color=”#FFFFFF” link_font=”|600|||||||” link_text_color=”#FFFFFF” header_font=”|300||on|||||” header_font_size=”38px” header_2_font=”|||on|||||” width_tablet=”” width_phone=”150vw” width_last_edited=”on|phone” module_alignment=”left” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_padding_tablet=”” custom_padding_phone=”|20px||20px|false|false” custom_padding_last_edited=”on|phone” text_font_size_phone=”12px” text_font_size_last_edited=”off|phone” text_orientation_tablet=”” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” module_alignment_tablet=”left” module_alignment_phone=”center” module_alignment_last_edited=”off|phone” overflow-x_phone=”scroll” overflow-x_last_edited=”off|desktop” global_colors_info=”{}” custom_css_before_last_edited=”off|phone” custom_css_after_last_edited=”off|phone”]<\/p>\n

\nSAT<\/a>\u00a0 |\u00a0 Servi\u00e7os<\/a> | Downloads<\/a>\n<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color_gradient_direction=”90deg” background_enable_image=”off” background_blend=”overlay” custom_padding=”7px||7px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.matachana.com\/wp-content\/uploads\/2021\/04\/servicio-tecnico-internacional-equipo.jpg” title_text=”servicio-tecnico-internacional-equipo” align=”center” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”|||on|||||” global_colors_info=”{}”]<\/p>\n

OBJETIVO SAT: A QUALIDADE E SATISFA\u00c7\u00c3O DOS NOSSOS CLIENTES<\/h2>\n

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O Servi\u00e7o de Assist\u00eancia T\u00e9cnica MATACHANA GROUP<\/strong>, composto por profissionais altamente qualificados e em constante forma\u00e7\u00e3o, tem por objetivo garantir a qualidade dos equipamentos MATACHANA e assegurar a satisfa\u00e7\u00e3o dos nossos clientes.<\/p>\n

A permanente incorpora\u00e7\u00e3o de melhorias e atualiza\u00e7\u00f5es t\u00e9cnicas nos nossos equipamentos requer uma constante renova\u00e7\u00e3o de conhecimentos. Estamos convencidos de que este aspeto \u00e9 fundamental em todos os projetos em que intervimos, e para atingir isso oferecemos uma vasta biblioteca de DOCUMENTA\u00c7\u00c3O, COMUNICADOS t\u00e9cnicos regulares por e-mail e FORMA\u00c7\u00d5ES adaptadas \u00e0s necessidades quer de t\u00e9cnicos MATACHANA, quer dos t\u00e9cnicos dos nossos distribuidores.<\/span><\/span><\/p>\n

Atrav\u00e9s das ferramentas web Helpdesk, Portal MATACHANA e Servi\u00e7o T\u00e9cnico MATACHANA Online, a extensa rede de delega\u00e7\u00f5es de SAT NACIONAL em Espanha, Fran\u00e7a, Alemanha, Mal\u00e1sia e Argentina, juntamente com a equipa de t\u00e9cnicos e engenheiros especializados que proporcionam assist\u00eancia direta \u00e0 rede de distribuidores do SAT INTERNACIONAL, oferecem o SUPORTE T\u00c9CNICO, a LOG\u00cdSTICA de pe\u00e7as sobresselentes originais e a MANUTEN\u00c7\u00c3O necess\u00e1rios, que garantem a alta qualidade e funcionalidade dos nossos equipamentos ao longo da sua vida em \u00fatil, independentemente do lugar do mundo em que se encontrem.<\/span><\/p>\n

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SAT INTERNACIONAL<\/h2>\n

A equipa de t\u00e9cnicos e engenheiros altamente qualificados, que constituem o SAT INTERNACIONAL, proporciona suporte direto \u00e0 nossa rede de distribuidores internacional atrav\u00e9s de ferramentas de diagn\u00f3stico online, seguimento e comunica\u00e7\u00e3o. As novas tecnologias implementadas permitem oferecer solu\u00e7\u00f5es eficazes num curto prazo de tempo e, simultaneamente, realizar uma an\u00e1lise global do estado dos equipamentos.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” background_color=”rgba(255,255,255,0.85)” custom_padding=”50px|50px|50px|50px|true|true” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.matachana.com\/wp-content\/uploads\/2021\/05\/Iconos-SAT-Internacional-Nacional_Spain.png” title_text=”Iconos-SAT-Internacional-Nacional_World” align=”center” _builder_version=”4.16″ _module_preset=”default” custom_padding=”20px||20px||true|true” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” background_enable_color=”off” custom_margin=”|0px||0px|true|true” custom_padding=”0px|0px|0px|0px|true|true” global_colors_info=”{}”]<\/p>\n

SAT NACIONAL<\/h2>\n

Atrav\u00e9s do SAT NACIONAL, formado por uma extensa rede delega\u00e7\u00f5es em Espanha, Fran\u00e7a, Alemanha, Mal\u00e1sia e Argentina, oferecemos suporte t\u00e9cnico direto a clientes e hospitais, com um tratamento pessoal que nos permite proporcionar o tempo de resposta e resolu\u00e7\u00e3o de avarias de que o cliente necessita em cada situa\u00e7\u00e3o.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”servi\u00e7os” _builder_version=”4.16″ _module_preset=”default” background_color_gradient_direction=”90deg” background_enable_image=”off” background_blend=”overlay” custom_padding=”7px||7px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”|||on|||||” locked=”off” global_colors_info=”{}”]<\/p>\n

SOLU\u00c7\u00d5ES EFICAZES<\/h2>\n

[\/et_pb_text][et_pb_divider divider_weight=”2px” _builder_version=”4.16″ _module_preset=”default” width=”20%” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”|||on|||||” global_colors_info=”{}”]Durante toda a vida \u00fatil do seu equipamento, a nossa equipa de profissionais t\u00e9cnicos est\u00e1 \u00e0 sua disposi\u00e7\u00e3o para a resolu\u00e7\u00e3o de qualquer problema que possa surgir. Atrav\u00e9s das ferramentas web Helpdesk, Portal MATACHANA e Servi\u00e7o T\u00e9cnico MATACHANA Online, poderemos oferecer-lhe solu\u00e7\u00f5es r\u00e1pidas e eficazes que satisfa\u00e7am as suas necessidades.[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.matachana.com\/wp-content\/uploads\/2021\/05\/IMG_SAT_MG_0622_cmyk_001.jpg” title_text=”IMG_SAT_MG_0622_cmyk_001″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color_gradient_direction=”90deg” background_enable_image=”off” background_blend=”overlay” custom_padding=”7px||7px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”|||on|||||” locked=”off” global_colors_info=”{}”]<\/p>\n

ACESSO AO CONHECIMENTO<\/h2>\n

[\/et_pb_text][et_pb_divider divider_weight=”2px” _builder_version=”4.16″ _module_preset=”default” width=”20%” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”|||on|||||” global_colors_info=”{}”]A equipa de engenheiros e t\u00e9cnicos altamente qualificados respons\u00e1veis pelo design dos equipamentos MATACHANA incorporam dia a dia melhorias e atualiza\u00e7\u00f5es, inserido no processo de melhoria cont\u00ednua da organiza\u00e7\u00e3o. Como parte desse processo, a documenta\u00e7\u00e3o t\u00e9cnica est\u00e1 em constante crescimento. Atrav\u00e9s das nossas ferramentas web Helpdesk e Portal MATACHANA, os nossos t\u00e9cnicos e os dos nossos distribuidores podem consultar a mesma quando e onde for necess\u00e1rio.[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.matachana.com\/wp-content\/uploads\/2021\/05\/Documentacion.jpg” title_text=”Documenta\u00e7\u00e3o” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color_gradient_direction=”90deg” background_enable_image=”off” background_blend=”overlay” custom_padding=”7px||7px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”|||on|||||” locked=”off” global_colors_info=”{}”]<\/p>\n

EM FUNCIONAMENTO<\/h2>\n

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Para assegurar a alta qualidade dos equipamentos MATACHANA e prolongar a vida \u00fatil destes, \u00e9 fundamental efetuar, de maneira regular e programada, as opera\u00e7\u00f5es de MANUTEN\u00c7\u00c3O. Para isso, oferecemos-lhe uma vasta gama de servi\u00e7os que garantem o correto funcionamento do seu equipamento, minimizando os incidentes:<\/p>\n